Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Virgin Mobile Support Ticket - shocking customer service

Virgin Mobile Support Ticket

shocking customer service - sim only postpaid plan

Created By: lishalinski's Picture lishalinski Last Reply: lishalinski's Picture lishalinski
Priority Level: [Low] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: sim only postpaid plan

I recently joined Virgin mobile and subscribed to a package that included unlimited data. I have an existing blackberry. At no point was I told that they would not support blackberries unless they were bought through them. When I couldn't get it working, I called customer support. Not to go on about the unconstructiveness and general attitude of the service agent, (Matt, xt 2542, call taken at 16.52 on the 23.9.2010) (no, he refused to give me his last name), when I asked why I was not told he said "you never asked the question". Now I don't know about you, but when I get a new mobile phone service it does not occur to me to ask them if it will work with my phone!

Anyway, he was relatively rude and unhelpful so I asked to be put through to his superior which he flatly refused several times to do, since he knew I was going to complain about him. I tried to explain to him that his attitude, however he might claim to mean it, was being interpreted by me the customer as rude and unhelpful (basically, his attitude was "tough luck"), but he refused to change it and told me the "he was doing very well in his career thank you very much".

Subesquently I called back and asked one of his colleagues (Cindy, call taken at 17.09 on the same day) to put me through to a supervisor to complain. I was told they were all on the phone. I requested a call back but was never called. Astonishing. And they call it "award winning customer service". Award for the worst customer service, that is.


Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Virgin Mobile Reviews and Complaints More Virgin Mobile reviews, complaints, compliments and support tickets

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge

Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Virgin Mobile reviews and tickets

Similar reviews and tickets


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team